When will you release a new case for my device?
Are your cases compatible with other products like the Apple bumpers, iPad Smart Cover or the ZAGG InvisibleShield?
How do I clean my LifeProof case?
Are LifeProof cases intrinsically safe?
How long is my LifeProof product under warranty and what’s covered?
I have sent in the requested information on my warranty claim. When will I receive my replacement?
How may I receive a warranty replacement if I purchased my case at a retail store?
My order wouldn't process, but I have multiple charges on my credit card. Why is this?
My order does not seem to be processing, what should I do?
- That the billing address on the order does not matches the billing address that the card statement is registered to.
- That there are the correct available funds in the account used to make the purchase.
- That the SSC number has been entered correctly - for most credit/debit cards, this will be the three-digit number found on the back of your card.
- That the credit/debit card number or expiration date has been entered correctly.
My order says that one or more of the items I ordered are currently on backorder. What does this mean for my order?
Can I modify my order after I have already submitted it online?
What is your return policy?
When I select my residential address for FedEx shipping, do I need to be home when it arrives?
I live outside of the Asia Pacific. What is the process for shipping internationally?
I am in the military; can LifeProof ship to an APO address?
When can I expect to receive my order?
|Shipping Countries||Estimated shipping times|
|Cambodia||2-4 business days|
How do I track my order?