LifeProof Limited Warranty
Otter Products, LLC and its affiliated companies worldwide (“LifeProof”) warrants our LifeProof products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer (the “Warranty Period”). LifeProof does not warrant, and is not responsible for, any smart phone or other device made by anyone other than LifeProof. If a material or workmanship defect arises with regard to any LifeProof product, and a valid claim is received within the Warranty Period, LifeProof will (1) repair the LifeProof product using new or refurbished parts or (2) replace the LifeProof product with a new or refurbished LifeProof product. For purposes of this limited warranty, “refurbished” means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are your exclusive remedies.
Exclusions and Limitations
Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, LifeProof expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability, or fitness for a particular purpose, and you specifically agree that LifeProof shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on any LifeProof product. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device or personal property inside or outside of the LifeProof product.
New Product Launch Procedure
LifeProof will accept returns within 30 days of the original purchase if the LifeProof product was purchased directly from LifeProof. IF THE LIFEPROOF PRODUCT WAS PURCHASED FROM A RETAILER OR OTHER RESELLER OF LIFEPROOF PRODUCT, YOU SHOULD FIRST CONTACT THAT RETAILER/RESELLER TO ASK ABOUT THEIR RETURN POLICY. IF YOU ARE WITHIN THE RETURN POLICY OF YOUR RETAILER/RESELLER, YOU SHOULD RETURN YOUR LIFEPROOF PRODUCT TO THEM. IF YOU ARE NO LONGER COVERED BY THE RETURN/REFUND POLICY OF THAT RETAILER/RESELLER, PLEASE CONTACT LifeProof SUPPORT.
What proof of purchase or proof of warranty coverage is required?
We pride ourselves on providing top-quality protective solutions for your mobile technology and take quality seriously. We are constantly evolving our designs to ensure our products do the best job to safeguard your investment. When requesting a warranty replacement, we will require proof that the claim is valid. In this regard, we may ask you to, for example, send a photograph of your damaged case, return your product to us for warranty coverage verification, send a photograph of your receipt for the purchase of the product, or provide such other proof to allow us to determine the validity of warranty coverage on your claim. For certain products, we may require in the product packaging, packaging insert, or other material delivered with the product that warranty coverage is contingent on registration of the product.
In addition to the above, you may be selected at random to participate in our process to improve quality for you and future customers. LifeProof QCs working on quality control would greatly appreciate it if you could return your defective LifeProof product to us. If selected, enclosed with your replacement product you will find a pre-paid return envelope. Seal the defective LifeProof product in the envelope and put in an outgoing mailbox.
We feel we have the best warranty in the business and we want to provide unsurpassed customer service, but we’ve seen cases where our generous warranty policy has been abused. The abuse of our warranty by a few means that we may have to inconvenience you on a valid warranty claim. TO PROTECT THE VAST MAJORITY OF OUR CUSTOMERS WHO MAKE HONEST AND APPROPRIATE CLAIMS ON OUR WARRANTY, WE RESERVE THE RIGHT TO PURSUE ACTION, UP TO AND INCLUDING LEGAL ACTION, AGAINST THE FEW WHO ABUSE OUR WARRANTY POLICY.